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What Does Your Maintenance Entitle You To?

Product Upgrades:
  • All upgrades are upward

    Service Packs:
  • Assure the stability of your

    Help Line:
  • Unlimited access to
          product experts.

    Web Support:
  • Query an on-line knowledge base.

Education And Training   

Customer Support Sun Systems Customer Support.

SunSystems Support Services offers a comprehensive portfolio of focused services that support end users, managers and your IT infrastructure to address the business, functional, technical and industry demands of your business. Powerful and easy to purchase, these services range from subscriptions for software updates to premium support that delivers flexible solutions tailored to specific business needs.

Supported customers and partners can access our extensive technical knowledge base of Alerts, FAQs, Technical Notes, Solutions and more. Additionally, designated contacts can submit, update, and view Service Requests. They can also track their enhancements, product defects and maintenance release requests.

Our portfolio of support services includes:
  • Premium Support - A simple and rich menu of premium services designed for customers running ever more complex systems
  • Product Support - Direct access to SunSystems experts via our web site or the phone to assist with installing and operating SunSystems software
  • Updates Subscription Service - An annual subscription service that provides rights to SunSystems product upgrades, maintenance releases and patches
  • SunSystems technical analysts and an online knowledge base via our web site.
How to Purchase Support
Updates Subscription Service and Product Support must be purchased at the same time a new license is purchased. You can purchase these services through your license sales representative or by contacting or by calling us toll-free .

Premium Support can be purchased at any time to meet your changing support needs (Note: Updates Subscription Service and Product Support are prerequisites). To purchase, please contact your local Support Sales representative.

Renew and Upgrade Your Support
Support is renewed on an annual basis. Current customers can renew by contacting or by call us toll-free at .

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