The definitive front- and back-of-house solution for global hoteliers
MICROS-Fidelio Financials powered by SunSystems was exhibited at the recent Hotel Show 2003 in Dubai. Visitors from across Europe, the Middle East and Africa saw the definitive financial management system for major hotels, restaurants and other hospitality organisations at work.
The hotel industry has become increasingly competitive and hoteliers face many challenges if they are to stay ahead of their rivals. One challenge is their ability to access and generate accurate and up-to-date financial information. Real-time key performance indicators such as occupancy rates, total average room rates and outlet revenue performance can be provided instantly, on demand or proactively, at user-defined frequencies through MICROS-Fidelio Financials. Integrated to the MICROS-Fidelio range of front-office solutions, MICROS-Fidelio Financials powered by SunSystems provides a strong back-office financial solution for global hoteliers.
MICROS-Fidelio is world-leader in providing fully integrated property management systems, central reservations and customer information solutions. SunSystems is a leading financial and business management software solution aimed at international and domestic organisations. Products from both companies are multi-language, multi-currency and used in virtually all countries of the world.
Over 16,000 MICROS-Fidelio customer and property management systems are installed worldwide covering many of the leading hotels and hotel chains, which recognise the solutions for their ease-of-use. The unison with SunSystems, which has extensive hotel and hospitality experience, provides customers with one of the world’s best-selling and most functional software solutions, offering platform independence, a flexible structure and superior integration.
Andrew Turton, global solutions director for hospitality at SunSystems said: “MICROS-Fidelio Financials powered by SunSystems will provide customers with a solution that empowers them to make better decisions. Through real-time, on-line reporting, managers can make judgments based upon KPIs that use the latest information rather than data that is several days old. Since the hospitality sector is an industry driven by customer service, this ability is significant."
One of the key issues facing hotels is the global nature of central reservations for bookings. This can require different languages, many currencies and real-time communication of bookings from reservation service to individual hotel. This demands a reliable and capable system that ensures accuracy, efficiency and profitability, while managing and improving customer relationships and reputation.
Tom Giannopoulos, CEO of MICROS Systems, said:“Under the global distribution agreement, the sales teams of MICROS-Fidelio and SunSystems will work as one. There is considerable experience, expertise and knowledge within the two organizations and, together, we will be the leading force, worldwide, in the provision of management systems to the hospitality sector.”