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Hilton International Americas deploying SunSystems HPM
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Hospitality Performance Management solution to deliver rapid ROI to hotel chain

Hilton International Americas Deploying SunSystems Hospitality Performance Management

~ Integrated, enterprise-wide budgeting and forecasting solution will standardize the budgeting process and optimize financial reporting ~

HITEC 2022, Dallas, TX – Wednesday, June 23, 2022: Systems Union Inc., developers of SunSystems, today announced that Hilton International Americas has developed models for, and is initiating deployment of SunSystems Hospitality Performance Management (HPM), the advanced analytics solution created by Systems Union.

Hilton International Americas has plans to deploy SunSystems HPM across all 27 of its hotels in the Americas. HPM is expected to automate Hilton’s budgeting processes and improve its ability to access relevant business data.   Hilton International Americas, which uses (or has plans to use) SunSystems Financials package in all 27 locations, selected HPM based on the product’s flexibility and ability to be deployed and operated according to the hotel chain’s existing policies and procedures.

SunSystems HPM will deliver a number of unique benefits to Hilton International Americas. These include:

Standardized Budgeting Processes

Currently, Hilton International Americas, like so many other organizations, works with more labor-intensive budgeting processes that rely heavily on manual procedures. Often, these processes are viewed as less efficient and very time-consuming. Moreover, finance team find inputting errors to be unavoidable in these scenarios – especially errors related to various currency exchanges and languages. Hilton International Americas believes its deployment of SunSystems HPM will eliminate such problems.

SunSystems HPM will completely automate and centralize data management for the budgeting process, eliminating opportunities for error, improving the ability to monitor the planning process, and dramatically accelerating budgeting procedures. Hilton also expects to realize significant cost reductions and productivity enhancements from its deployment. Reporting and forecasting accuracy will also improve.

Flexibility and Ease of Use

Hilton International will be able to access data from any system or platform with HPM. With the back office standardized on SunSystems Financials, HPM will pull data from all other enterprise systems, such as ERP, POS and Guest Relationship Optimization (GRO) systems. This will allow Hilton International to quickly and easily access and report meaningfully on all types of business data.

SunSystems HPM works within the organization’s existing business processes and framework. Hilton International Americas will not need to change their business procedures in order to maximize their investment. Nor will Hilton require significant consulting resources. The solution is easy to learn and maintain, requiring minimal overhead investments.

Proactive Planning

By integrating its budgeting and planning processes between the front office and back office, Hilton International Americas now has the ability to forecast for future business activity at any time. Data from all 27 hotel locations can be consolidated and queried on any number of scenarios, such as determining the effect on tourism events on reservations, or analyzing the revenue impact of marketing promotions during the year. With SunSystems HPM, Hilton International Americas is always and immediately aware of business operations – past, present and future.

Eric Hertha, Financial Controller Americas, Hilton International: “SunSystems has built a hospitality-specific solution that will empower our finance department to ‘mine’ business data easily and efficiently. As a result, we will improve our ability to budget and forecast from a finance perspective. Other benefits of HPM include a more efficient reporting environment and access to greater detail – which in turn helps our executives make more informed business decisions. We’re happy with the quantifiable business benefits derived from our SunSystems financial applications standardization, and this performance management tool will add a new dimension to what out finance team can do.”

Andrew Turton, Global Solutions Director, Hospitality, Systems Union: “SunSystems has been the solution of choice for hoteliers around the world for years. Today, hoteliers are looking for new ways to integrate their IT frameworks across the enterprise. They recognize that providing the finance team with easier access to all data sources facilitates greater planning and budgeting operations, which results in a more efficient and profitable business unit. SunSystems HPM incorporates the hotel industries key performance indicators (KPIs) and provides the answers to the core questions that financial executives could not previously provide. We tell them, in real-time, who is spending money in your hotel, how they are spending it, and what buying decisions are being made. As a result, SunSystems drives hotel profitability like no other solution can.”

About SunSystems

SunSystems is the core product range of the Systems Union Group plc, which is quoted on the Alternative Investment Market (AIM) of the London Stock Exchange. The company is one of the largest business software houses in the world, with 44 offices worldwide and Channel Partners in 73 countries serving customers in all parts of the world.

Products within the SunSystems range are available in 30 languages with over 18,000 customer sites in some 194 countries. The software solutions are used extensively by multinationals, whose offices worldwide require an international product with global support infrastructure.

Customers include 45 of the world’s 50 largest corporations, and some of the world’s most recognized hotel brands – including names such as Hilton International, Four Seasons, Marriott and Schrager. Globally, one quarter of the Fortune 500, use SunSystems.



Doug Shirra

Director of Marketing

Systems Union Inc.


[email protected]



SunSystems is a portfolio of integrated financial management and business intelligence applications, which help decision-makers gain a broader perspective on the business, and provide the ability to analyze the operational detail.

For more than 20 years, we have delivered global, low-risk solutions that are designed for rapid, low-cost deployment, helping our users to meet the demands placed on the finance function.

To find out more about our solutions, click here.

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