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Implementation Service

Overview
The SunSystems Implementation Service has been designed to help maximize the return on investment of your purchase of SunSystems software. Using the skills and experience of SunSystems consultants, your organization can quickly achieve the solution that will best realize the business benefits identified during procurement.

The service helps you to:

  • Analyze business needs, including integration requirements, to design the most effective solution
  • Deliver the right solution on time, within budget and with minimal disruption to the business, regardless of the size and complexity of the project
  • Minimize risk
  • Provide control for all elements of the implementation project, worldwide
  • Optimize the investment in SunSystems

Primary deliverables
Skilled SunSystems consultants carry out the Implementation Service in conjunction with your organization's staff, resulting in the following primary deliverables:

  • Flexible terms of reference and a project plan to ensure a solid foundation for project success within an agreed framework
  • Analysis of key business processes that impact on the SunSystems solution*
  • System design and build documentation, using a modular approach that best fits the requirements of each client
  • Integration with associated systems in the most effective way
  • Delivery to agreed acceptance criteria
  • Advice on where additional system improvements are possible

*While the Implementation Service provides a phase for business requirements analysis, much of this will already have been covered if a Solution Planning Study has been completed, thereby reducing the time required for implementation.

Approach
The Implementation Service is designed to be modular, providing the flexibility to meet a wide range of requirements. The precise deployment of each phase will depend on your particular requirements, but will generally follow this pattern:

Project initiation

  • Contractual arrangements
  • Confirmation of client requirements
  • Initiation meeting
  • Initial agreement on deployment - requirement for prototyping, core design, regional rollout, etc.
  • Terms of reference and acceptance plan
  • Initial project plan

Review stage

  • SunSystems management overview training, delivered to decision-makers and key users with project roles
  • Business process mapping to confirm detailed transaction work-flow and transaction-recording requirements
  • A series of interviews and workshops held with key personnel, in order to identify your business requirements with respect to:
    • Technology
    • Structure
    • Operational processing
    • Integration with other systems
    • Reporting and analytics
    • User procedures
    • Training 
  • Your needs are mapped against SunSystems functionality and the best solution is reviewed with you and documented for acceptance
  • Prototypes may be built for functionality, integration and performance benchmarking, as required

Delivery Stage

  • Technology installation
  • Installation of hardware, operating systems, databases, etc.
  • Installation of SunSystems software
  • Documentation of delivered configuration
  • Systems administrator training

Deployment

  • Configuration of core build
  • Rollout and localization
  • Integration with other business systems
  • End user training
  • Data migration
  • Acceptance testing
  • System handover

Conclusion

  • End-to-end acceptance testing
  • Ongoing monitoring of system (to ensure it continues to meet the acceptance criteria within live operation)
  • Post implementation review
    • Review of the system to evaluate the success in meeting your implementation objectives
    • Recommendations for future systems development

Methodology
All Implementation Services are delivered under the SunSystems PQIS methodology, which ensures that the service is delivered with maximum efficiency and minimum risk.

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