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Re-implementation Service

Overview
The needs of your organization may have changed since first installing SunSystems. This can result in the introduction of new processes and changes to existing ones, which will impact the implementation of your business systems.

For existing clients, the SunSystems Re-Implementation Service has been designed to ensure that SunSystems will meet these new requirements, resulting in a solution that will deliver greater business benefit and maximize the return on investment.

In addition, the service helps you to take advantage of new functionality and technical advancements delivered with SunSystems products, while also updating your systems to reflect changes in your technical environment.

Primary deliverables
Skilled SunSystems consultants carry out the Re-Implementation Service in conjunction with your organization's staff, resulting in the following primary deliverables:

  • Flexible terms of reference and project plan to ensure a solid foundation for project success within an agreed framework
  • Analysis of all changes in business processes that need to be reflected in the SunSystems solution 
  • Review and re-definition of all systems integration requirements
  • Redefinition of the system design and build documentation to match the identified changes
  • Delivery to agreed acceptance criteria

Suitability
The Re-Implementation Service is appropriate for existing SunSystems users that meet one or more of the following criteria:

  • Organizational change, such as acquisitions and mergers, that necessitate substantial changes to the business processing
  • Requirement to re-engineer the business systems, including major changes to underlying data structures 
  • Requirement to implement major new SunSystems modules, such as Order Fulfilment
  • Need to redefine systems in order to take advantage of new technology, including developments in analytics and reporting
  • Requirement to introduce more advanced integration with external systems

If you are unsure of how SunSystems can meet your full requirements, consider taking a Solution Planning Study to determine the most appropriate solution and deployment.

Approach
The Re-Implementation Service uses a modular approach, to provide the flexibility to meet a wide range of requirements. The precise deployment of each phase will depend on your particular requirements, but will generally follow this pattern:

Project initiation

  • Contractual arrangements
  • Confirmation of key client requirements
  • Initiation meeting
  • Terms of reference and acceptance plan
  • Initial project plan

Review Stage

  • A series of interviews and workshops held to identify changes to your business requirements with respect to:
    • Technology
    • Structure
    • Operational processing
    • Integration with other systems
    • Reporting and analytics
    • User procedures
    • Training
  • Your needs are mapped against the existing implementation and the full set of SunSystems functions, and the best solution is discussed and documented for acceptance
  • Your global organization is considered and the most effective means to rollout the new design is planned

Delivery Stage (depending on agreed changes and rollout method)

  • Technology installation
    • Installation of new hardware, operating systems, databases, etc., as required
    • Installation of new SunSystems software, as required
    • Documentation of the new configuration
    • Systems Administrator training, where necessary 
  • Deployment
    • Configuration of build
    • Rollout and localization
    • Integration with other business systems
    • End user training
    • Data migration
    • Acceptance testing
    • System handover

Conclusion

  • End-to-end acceptance testing 
  • Ongoing monitoring of system (to ensure it continues to meet the acceptance criteria within live operation)
  • Post-implementation review
  • Review of the system to evaluate the success in meeting your re-implementation objectives
  • Recommendations for future systems development

Methodology
All Implementation Services are delivered under the SunSystems PQIS methodology, which ensures that the service is delivered with maximum efficiency and minimum risk.

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